Book Review: The Effortless Experience by Matthew Dixon, Nick Toman & Rick Delisi

                                                            

                  

  Loyalty is what everyone business is seeking to achieve and what they ultimately do is fail to uphold their primary goal and give valued service.

  The Effortless Experience share example and statistics on what companies do well and where they have failed to improve.

 Whether it's a retail outlet or online store, the consumer deserves a seamless experience to buy a product or resolve an issue.

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